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(03) 9336 3011

Cancellation Policy

Objectives and Background

  1. Keilor Motor Inn is committed to providing the best service and we aim to accommodate your needs.
  2. Unfortunately, when a guest cancels without giving adequate notice, it prevents this room being sold to another guest. This cancellation policy is used as a way of respecting the commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted a reservation.
  3. We are implementing a straightforward cancellation policy to be upfront about all costs you may face when engaging our services.

Cancellation Process

  1. We understand situations can arise in which you must cancel your reservation. As a small motel with limited availability, we request that you cancel with adequate notice.
  2. You may cancel by contacting us on
    Phone: (03) 9336 3011
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. We require a minimum of 2 days/48 hours’ notice. Please contact us at least 2 days prior to your scheduled arrival date to notify us of any changes or cancellations.
  4. If no prior notice is given or the notice given is not in accordance with the cancellation process you will be charged a cancellation fee (see below) for the missed reservation.

Cancellation Fee

  1. The Cancellation Fee will be equal to the first night’s accommodation charge. All subsequent nights will be cancelled, without charge.
  2. The Cancellation Fee will be charged to the credit card provided at time of booking.
  3. Acceptable Circumstances for waiving cancellation fees.

We understand that plans may change due to uncontrollable and external circumstances. Missed reservations can be unintentional or may stem from an emergency etc. Therefore, subject to approval by Keilor Motor Inn, cancellation due to such circumstances may not incur a cancelation fee.

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to (03) 9336 3011.